In this article:

Your research needs don’t fit in a box - and neither does our service model. Our flexible service model lets you choose what’s right for each moment. We offer three ways to work, depending on how much support you need.

Run your research directly in Dig One at your own pace. Self-serve is the most commonly used option because it’s simple to use and ideal for standard, repeatable studies.

The Dig One Help Centre includes step-by-step guidance - from getting started to launching and reviewing results.

If you’d like expert guidance while staying in control, coaching is available as an add-on. Read more about coaching here.

Agile Delivery is a light-service option that helps you move quickly with added confidence. A Research expert sets up your study using available templates, customizes them to your needs, and supports you through to the delivery of results.

This option is a great fit when you’re newer to the platform, exploring new use cases, or when your team is stretched.

Consulting is a higher-touch, full-service option where our insights professionals manage the project end-to-end, including detailed reporting and strategic recommendations. It’s ideal for more custom, strategic needs - from scoping through to strategic recommendations.

Common consulting engagements include studies like Segmentation, U&A, Demand Space, Customer Journey, Jobs To Be Done, and more.