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How to report a technical issue
If you are experiencing any technical issues, bugs or downgraded performance within the Upsiide platform, we want to make it as easy as possible for you to get the support you need.
To report a bug to our tech team, simply:
Open the help widget in the bottom right hand corner of the Upsiide platform.
Select "Send us a message"
From the options provided, select "I need to report a technical issue".
Describe your issue with as much detail as possible.
If you are experiencing the technical issue within a specific study, please share the URL to the study.
Our team will work to resolve the issue as quickly as possible.